All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Highlights
- Rated 4.9/5 by 5,126 travellers
- Free cancellation for flexible planning
- 4 stops in one well-planned itinerary
- Wheelchair accessible
Quick facts
- Duration
- 2h – 5h
- Group
- Small group, up to 25 travellers
- Languages
- English
- Pickup
- Meet at the start point
- Confirmation
- Instant confirmation
- Ticket
- Mobile or paper ticket accepted
- Cancellation
- Free cancellation (see policy)
Overview
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
What's included
What's included
- 9/11 Museum small-group guided tour with a Docent (if you choose the VIP option)
- Skip-the-line entry ticket for the 9/11 Museum
- See meaningful sites of Ground Zero, including the Survivor Tree, Memorial Pools & St Paul's Chapel
- A local guide who shares stories about their personal connection to 9/11
- Entry ticket to One World Observatory
Not included
- Gratuities
Itinerary
-
Stop 1 · 15m
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
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Stop 2 · 1h 15m
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
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Stop 3 · 1h
Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.
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Stop 4 · 1h
Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.
Meeting point
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Good to know
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Frequently asked questions
How long does the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory take?
The experience lasts about 2h – 5h.
How much does it cost?
Prices start from $109 per person. The final price depends on the date, time and number of travellers, and is confirmed on Viator before you pay.
What's included?
9/11 Museum small-group guided tour with a Docent (if you choose the VIP option); Skip-the-line entry ticket for the 9/11 Museum; See meaningful sites of Ground Zero, including the Survivor Tree, Memorial Pools & St Paul's Chapel; A local guide who shares stories about their personal connection to 9/11; Entry ticket to One World Observatory.
Where does it start?
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Can I cancel?
For a full refund, cancel at least 24 hours before the scheduled departure time.
Which languages is it offered in?
It is guided in English.
Is it worth it?
Travellers rate it 4.9 out of 5 across 5,126 reviews on Viator and Tripadvisor, which places it among the top-rated experiences in New York City.
Information last checked October 7, 2026. Operated by ExperienceFirst.
