NYC 9/11 Memorial and Museum Ticket with Tour Options
Highlights
- Rated 4.7/5 by 6,720 travellers
- Skip-the-line entry saves time at busy sights
- Free cancellation for flexible planning
- Wheelchair accessible
Quick facts
- Duration
- 1h 30m
- Group
- Shared tour
- Pickup
- Meet at the start point
- Confirmation
- Confirmed within 48 hours
- Ticket
- Mobile or paper ticket accepted
- Cancellation
- Free cancellation (see policy)
Overview
Discover the powerful story of resilience at NYC’s 9/11 Memorial & Museum. Stand beneath the towering steel Tridents, walk alongside the historic "Survivors’ Stairs," and experience the quiet beauty of the reflecting pools set within the original World Trade Center footprints. Built directly into the bedrock foundations, this world-renowned landmark offers a deeply moving journey through personal memories and the global history that reshaped modern transatlantic relations. Book your tickets today to secure guaranteed entry and experience one of the Western world's most poignant cultural encounters.
What's included
What's included
- Guided Tour options available as upgrades
- Admission to the 9/11 Memorial and Museum
Not included
- Food and drinks
- Transportation to/from the museum
Itinerary
-
Stop 1
Descending 70 feet into the World Trade Center’s bedrock foundations, the 9/11 Museum spans 110,000 square feet of gallery space. Visitors enter past two 80-foot steel "Tridents" before descending alongside the "Survivors' Stairs"—the final escape route for hundreds—and the massive slurry wall. Among the remnants, travelers encounter bent "Impact Steel" from collision zones and the crushed Ladder 3 fire truck, honoring first responders.
Inside, personal memory meets global history. The In Memoriam gallery honors the 2,983 victims through portrait walls, audio memories, and keepsakes. Next door, historical exhibits detail the day minute-by-minute using news footage, air traffic transcripts, and personal artifacts, while examining the post-9/11 security landscape and international legacy that shapes our modern world.
Meeting point
Hotel pickup is offered for this experience.
Good to know
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
- Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss.
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Frequently asked questions
How long does the NYC 9/11 Memorial and Museum Ticket with Tour Options take?
The experience lasts about 1h 30m.
How much does it cost?
Prices start from $36 per person. The final price depends on the date, time and number of travellers, and is confirmed on Viator before you pay.
What's included?
Guided Tour options available as upgrades; Admission to the 9/11 Memorial and Museum.
Where does it start?
Hotel pickup is offered for this experience.
Can I cancel?
For a full refund, cancel at least 24 hours before the scheduled departure time.
Is it worth it?
Travellers rate it 4.7 out of 5 across 6,720 reviews on Viator and Tripadvisor, which places it among the top-rated experiences in New York City.
Information last checked October 7, 2026. Operated by National September 11 Memorial & Museum.
