Cancellation & Refund Policy

Last updated: October 25, 2026

gomydi is an independent travel guide. We do not sell tickets or take payments: when you click Check availability, you book and pay securely on Viator, a Tripadvisor company. Cancellations and refunds are handled by Viator under the policy shown for each experience.

Free cancellation

Many experiences can be cancelled free of charge up to 24 hours before the start time for a full refund. Each experience page on gomydi shows its cancellation policy, and the exact terms are confirmed on the booking page before you pay.

Non-refundable experiences and operator cancellations

Some experiences are non-refundable or have stricter terms; these are always shown before you pay. If the operator cancels an experience, for example because of bad weather, you are offered a different date or a full refund.

How to cancel or request a refund

Use the link in your Viator booking confirmation email, or contact Viator customer support. Refunds are made to the original payment method; your bank may take a few business days to show them.

Questions

If you have a question about an experience listed on gomydi, please contact us.